Refunds and Cancellations
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You can cancel your order at any time by messaging us. What happens to your payment depends on how far the work has gone. We never keep more than a reasonable charge for the work already done.
The Note
A Note is paid in full before we start. If you cancel before we start, we refund it in full. Once we have started, it is not refunded, but you still get your round of changes, and if we have made a mistake we will fix it at no cost.
Before we start work
We refund your first payment in full.
After we have started, but before you see the first version
We keep 20% of the total price for the work already done and refund the rest of your first payment.
After you have seen the first version
Your first payment covers the work done and is not refunded. You do not owe the second payment.
After you have paid in full and received your link
We do not refund, because the work is complete. If something is not right, use your revisions. If we have made a mistake, we will fix it at no cost.
If we cannot deliver
If we cannot finish your experience, or we miss the agreed delivery date by more than 7 days for reasons not caused by you and without your agreement, you can cancel and we refund everything you have paid.
If your order is for a fixed event and we do not deliver before the event date we agreed, you can cancel and we refund everything you have paid, unless the delay was caused by material arriving after the deadline we agreed.
If we decline or stop an order
If we stop an order because the material breaks our Terms of Service, we refund any payment for work not yet done.
Bereavement or hospitalisation
If you cannot continue because of a death or a hospital stay, there is no cancellation charge and we refund your first payment in full.
Refunds are paid by bank transfer to the account you paid from, or, if you paid from outside Nigeria, to a Nigerian account you tell us, within 7 working days of us agreeing the refund.
This policy does not affect your rights under the Federal Competition and Consumer Protection Act 2018.