Terms of Service
Last updated:
The short version
Please read these points before you pay. They are part of the full terms below, and we are pointing them out because they affect your rights.
- You are responsible for the material you send. You confirm you own it or have permission to use it, and that the people in it would be comfortable being included. If someone makes a claim against us because of material you sent, you agree to cover our reasonable costs (section 7).
- Our liability is limited to the amount you paid for your order, except where the law does not allow a limit (section 16).
- Refunds depend on how far the work has gone. You can always cancel, and we never keep more than a reasonable charge (section 11 and the Refunds and Cancellations page).
- Your experience stays online for at least three years, and you can ask us to take it down at any time (section 13).
1. About us and these terms
1.1 Talechemy makes private, interactive experiences from photos, videos, voice notes, messages and words, delivered as a private link ("the experience").
1.2 Talechemy is operated by Tiamiyu Yusuf Ademola, trading as Talechemy, of Surulere, Lagos State, Nigeria ("we", "us", "our").
1.3 These terms apply to every order. "You" means the person who commissions and pays for the experience. "The recipient" means the person the experience is made for.
1.4 Before you pay, we send you a link to these terms and a summary of your order on WhatsApp. When you confirm you agree, or when you pay the first instalment, these terms become a binding agreement between you and us. The agreement is made up of these terms, the Refunds and Cancellations page, and the order summary we agreed with you. If they conflict, the order summary wins, then these terms.
1.5 Our WhatsApp messages, emails and electronic records form part of the agreement and can be relied on as evidence of what was agreed.
2. Who can order
2.1 You must be at least 18 years old and able to enter into a binding agreement.
2.2 You order as a private individual for a personal occasion. If you want an experience for a business, a brand, or anything commercial, ask us first. Different terms may apply.
3. What you are buying
3.1 We currently offer two packages:
- Short Story: one continuous scroll, up to 5 chapters.
- Full Story: up to 10 chapters, an opening written from the relationship, a countdown lock so it opens on a chosen date, and a sealed section that opens with a press and hold or a question the recipient answers.
3.2 A chapter is one distinct part of the experience.
3.3 Prices are shown on our website. The price in your order summary is the price you pay, even if our website prices change later.
3.4 The sealed section and the countdown lock are features of the experience, not security measures. The privacy of your experience comes from its private link (section 12). Do not rely on a sealed section to hide information you need to keep secret.
4. How the work happens
4.1 We collect your material and answers on WhatsApp.
4.2 An experience is usually ready within 3 to 5 days after we have received everything we need. We agree a delivery date with you before we start. That date depends on you sending material and replies on time.
4.3 If you do not reply for more than 30 days while the work is in progress, we may pause your order. Your delivery date moves by the length of the pause. If you do not reply for 90 days, we may close the order, and the Refunds and Cancellations page applies as if you had cancelled.
5. Your material and your promises to us
5.1 You keep all rights in the material you send us.
5.2 By sending material, you confirm that:
- you own it, or you have permission from whoever owns it (for example, the person who took a photo) to use it for this purpose;
- the recipient and any other identifiable person in it would reasonably be comfortable being included in a private experience of this kind, and you have not included anything you know they would object to;
- for anyone under 18 who appears in it, you are their parent or guardian, or you have their parent's or guardian's permission;
- it is not unlawful, defamatory, obscene, hateful, or an invasion of anyone's privacy, and it does not infringe anyone's copyright or other rights;
- what you tell us is true to the best of your knowledge.
5.3 If your material includes sensitive information, such as religious beliefs, health or anything similar, you confirm you want it included and have a good reason to believe the person it concerns would be comfortable with it.
6. What we will not make
6.1 We will not include material that is sexually explicit, that sexualises anyone under 18, that is hateful, harassing or threatening, that we reasonably believe was obtained or is being shared without the right to do so, or that is intended to embarrass, hurt or deceive the recipient or anyone else.
6.2 We may decline an order, remove particular material, or stop work if we reasonably believe the material breaks these terms or the law. If we do, the Refunds and Cancellations page explains what happens to your payment.
7. If a claim arises from your material
7.1 If someone brings a claim or complaint against us because material you sent breaks the promises in section 5, you agree to cover our reasonable costs and losses arising from it, including reasonable legal costs.
7.2 This does not apply to anything that is our own fault.
8. Revisions
8.1 Both packages include two rounds of revisions after you see the first version. A round is one set of changes sent together.
8.2 Revisions cover changes to what is already there: wording, order, which photos, clips and voice notes are used, and pacing.
8.3 New chapters beyond your package, a new structure, a new design direction, or new material sent after the first version count as new work. We will quote for it before doing it.
8.4 After your revision rounds, or if you do not ask for changes within 14 days of seeing the latest version, the experience is treated as approved.
9. Payment
9.1 You pay 50% of the price before we start, and the remaining 50% before we send you the final private link.
9.2 Payment is by bank transfer to the account we give you in our own WhatsApp chat with you. We will never change our bank details in the middle of an order or ask you to pay anyone else. If you receive payment details from anyone else claiming to be Talechemy, do not pay, and tell us.
9.3 Work begins once the first payment reaches us. The final link is sent once the second payment reaches us.
10. Music and third-party material
10.1 We only add music that we are licensed to use or that is free to use. If you tell us about a song that matters to you, we use it as a reference for the mood, not as the audio itself.
10.2 We may use licensed fonts, sounds and other design elements. These remain the property of their owners and are licensed to us, not to you.
11. Cancellations and refunds
11.1 You can cancel at any time by messaging us. What happens to your payment is set out on our Refunds and Cancellations page, which forms part of these terms.
11.2 Nothing in these terms takes away any right you have under the Federal Competition and Consumer Protection Act 2018.
12. Your private link
12.1 Your experience is published at a link that is not listed anywhere, is marked so search engines do not index it, and is not easy to guess.
12.2 Anyone who has the link can open it. Share it only with people you trust. We are not responsible for what happens if you, the recipient, or someone they share it with passes the link on.
12.3 If you want a new link because the old one has been shared too widely, tell us and we will move the experience to a new link and switch off the old one, free of charge, once per order.
13. How long it stays online, and taking it down
13.1 We keep your experience online for at least three years from delivery. We do not guarantee it will be available every minute of every day, because it depends on hosting providers and the internet, but we will fix problems promptly when we know about them.
13.2 Before we ever take an experience offline for good, we will try to contact you first and offer you a copy you can keep.
13.3 You can ask us to take your experience down at any time.
13.4 If the recipient, or anyone who appears in the experience, asks us to remove material about them or take the experience down, we will act on it promptly. Where the request comes from someone other than you, we will tell you before or when we act.
14. Who owns what
14.1 You keep all rights in your material. You give us permission to use, copy, edit, arrange, store and host it only for making, delivering, revising and hosting your experience. That permission ends when we delete your material under our Privacy Policy, except that the finished experience stays online as long as section 13 says.
14.2 We own the design, code, structure, templates and methods used to make the experience. You and the recipient may view it and share the link privately for personal, non-commercial purposes. You may not copy, sell or reuse the code or design, or present the experience as your own work in a commercial setting.
14.3 We will never show any part of your experience publicly, including on our website or social media, unless you give us separate, explicit permission for that specific use. You can say no, and saying no never affects your order. If you say yes, you can withdraw that permission later and we will remove it from future use.
15. Tools we use
15.1 We use software tools, including AI tools, to help write, design and build experiences. Your material may be processed by these tools while we work on it, as described in our Privacy Policy. Every experience is reviewed and shaped by us before you see it.
16. Our responsibility to you
16.1 We will make your experience with reasonable care and skill and deliver what we agreed in your order summary.
16.2 We are not responsible for:
- delays or problems caused by events outside our reasonable control, such as power or internet outages, failures of hosting or messaging services, or natural events;
- loss or disruption caused by the link being shared beyond the people you intended;
- anything that follows from material you sent breaking the promises in section 5.
16.3 Our total liability to you for any order is limited to the total amount you paid for that order.
16.4 Nothing in these terms limits or excludes our liability for gross negligence, fraud, wilful misconduct, death or personal injury caused by our negligence, or anything else that cannot be limited or excluded under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.
17. Problems and disputes
17.1 If something is wrong, message us first. We will respond within 3 working days and try to put it right.
17.2 If we cannot agree within 14 days, either of us may suggest mediation, for example through a multi-door courthouse, before going to court.
17.3 These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that is not resolved will be decided by the courts of Lagos State, Nigeria.
17.4 You can also contact the Federal Competition and Consumer Protection Commission at any time.
18. General
18.1 If any part of these terms is found invalid, the rest still applies.
18.2 If we do not enforce a right straight away, we have not given it up.
18.3 You may not transfer your order to someone else without our agreement.
18.4 We may update these terms. The version that applies to your order is the one in place when you agreed to your order.
19. Contact
WhatsApp: +234 806 880 2714
Email: hello@talechemy.com